Terms of use

The service

iFoodlab is an AI-assisted platform for food safety and operations. It is designed to support food businesses working towards certification to FSSC 22000 and other GFSI-recognised schemes. iFoodlab is a software tool: it does not grant certification, and using it does not by itself make a business certified or compliant. Responsibility for your food safety system and for meeting any standard remains with you.

Accounts and acceptable use

• You are responsible for your account, your users and the accuracy of what you enter.
• Each user signs in with their own named account; keep credentials secure.
• Do not misuse the service, attempt to breach its security, or use it unlawfully.

AI features

AI features assist you — they draft and suggest. A person always reviews and approves before anything becomes a record; the AI never signs. You are responsible for checking AI-assisted output before you rely on it. See the Security page for how AI handles data.

Pricing and payment

Prices are shown on our Plans section. Rand prices exclude VAT. The price is the same whether you come to us directly or through an iFoodlab partner. Subscription and billing terms are set out in your order or subscription agreement.

Your data

Data you put into the service remains yours. We process it to provide the service, under our Privacy notice and Data Processing Agreement.

Availability, warranties and liability

We work to keep the service available and secure but do not warrant it will be uninterrupted or error-free. To the extent permitted by law, iFoodlab is not liable for indirect or consequential loss, and our total liability is limited as set out in your subscription agreement.

Changes and contact

We may update these terms; material changes will be reflected by the date above. Questions? Email hello@ifoodlab.com. These terms are governed by the laws of South Africa.